bj77 Privacy Policy

Introduction

This Privacy Policy (hereinafter "the Policy") describes how bj77 (hereinafter "bj77", "we", "us", or "our"), the operator of the online gaming and sports betting platform accessible at https://bj-77.vu (hereinafter "the Platform" or "the Website"), collects, uses, stores, discloses, and protects your personal information when you access or use our Services. This Policy applies to all users of the bj77 Platform, including registered account holders, visitors, and any individual who interacts with our website, games, or services.

By accessing the bj77 Platform, creating an account, making a deposit, placing a bet, or otherwise using any part of our Services, you acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy. If you do not agree with any part of this Policy, you must immediately cease using the bj77 Platform and contact us to request deletion of your personal information, subject to our legal retention obligations.

bj77 is committed to protecting your privacy and safeguarding your personal data in accordance with applicable data protection laws and regulations. We recognize that trust is earned through transparency, security, and accountability, and we are dedicated to maintaining the highest standards of data protection across all aspects of our operations.

Information We Collect

2.1 Information You Provide Directly

When you register for a bj77 account, verify your identity, make a deposit or withdrawal, contact customer support, or otherwise interact with our Services, you may provide us with personal information, including but not limited to:

• Identity Information: Full legal name, date of birth, nationality, national identity card number or passport number, and government-issued identification documents.
• Contact Information: Email address, mobile phone number, residential address, and postal address.
• Account Credentials: Username, password (stored in encrypted form only), and security questions or answers.
• Financial Information: bKash account number, Nagad account number, Rocket account number, Upay account number, bank account details, transaction history, deposit and withdrawal records, and payment method verification documents.
• Verification Documents: Copies of identity documents (national ID, passport, driving licence), proof of address documents (utility bills, bank statements), and proof of payment method ownership.
• Communications: Records of your communications with bj77 customer support, including live chat transcripts, emails, and any feedback or complaints you submit.

2.2 Information Collected Automatically

When you access the bj77 Platform, we automatically collect certain technical and usage information, including:

• Device Information: IP address, device type, operating system, browser type and version, screen resolution, device identifiers, and mobile network information.
• Usage Data: Pages visited, time spent on each page , clicks, navigation paths, games played, bets placed, referral sources, search queries, and session duration.
• Transaction Data: Records of all deposits, withdrawals, bets, winnings, bonuses claimed, and account balance changes.
• Location Data: Geolocation information derived from your IP address to verify compliance with territorial restrictions and applicable laws.
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, pixel tags, and similar tracking technologies (see Section 6 for details).

2.3 Information from Third Parties

We may receive information about you from third-party sources, including payment processors (bKash, Nagad, Rocket, Upay, banks), identity verification service providers, fraud prevention agencies, credit reference agencies, and game providers. This information is used to verify your identity, prevent fraud, and comply with legal obligations.

How We Use Your Personal Data

bj77 processes your personal information for the following purposes:

• Account Management: To create and maintain your bj77 account, authenticate your identity, manage your account settings, and provide access to our Services.
• Transaction Processing: To process deposits, withdrawals, bets, winnings, bonuses, and other financial transactions associated with your account.
• Identity Verification (KYC): To verify your identity, age, and address in accordance with Know Your Customer (KYC) regulations and to prevent underage gambling, fraud, and money laundering.
• Payment Processing: To facilitate payments via bKash, Nagad, Rocket, Upay, bank transfers, and other approved payment methods, and to verify ownership of payment instruments.
• Customer Support: To respond to your enquiries, resolve disputes, investigate complaints, and provide technical assistance.
• Fraud Prevention and Security: To detect, prevent, and investigate fraudulent activity, collusion, bonus abuse, money laundering, account takeovers, and other security threats.
• Legal Compliance: To comply with applicable laws, regulations, court orders, and lawful requests from regulatory authorities, law enforcement agencies, and other governmental bodies.
• Service Improvement: To analyse usage patterns, monitor platform performance, conduct research and analytics, and improve the quality, functionality, and user experience of the bj77 Platform.
• Marketing Communications: To send you promotional offers, bonuses, newsletters, and other marketing materials, provided you have consented to receive such communications. You may opt out at any time.
• Responsible Gaming: To monitor your gaming activity, identify potential problem gambling behaviour, enforce deposit limits and self-exclusion settings, and provide responsible gaming support.

Legal Basis for Processing Personal Data

bj77 processes your personal information on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform our contract with you (i.e., to provide the bj77 Services you have requested, process transactions, and manage your account).
• Legal Obligation: Processing is necessary to comply with legal obligations, including KYC/AML regulations, tax reporting requirements, and responses to lawful requests from authorities.
• Legitimate Interests: Processing is necessary for our legitimate interests, such as fraud prevention, security monitoring, service improvement, and direct marketing, provided these interests are not overridden by your fundamental rights and freedoms.
• Consent: Where required by law, processing is based on your explicit consent, which you may withdraw at any time by contacting us.

Data Sharing & Disclosure

5.1 Third-Party Service Providers

bj77 may share your personal information with carefully selected third-party service providers who assist us in operating the Platform and delivering our Services, including:

• Payment Processors: bKash, Nagad, Rocket, Upay, banks, and other payment service providers that facilitate deposits and withdrawals.
• Game Providers: Third-party software developers and game studios (Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, Spribe, and others) that supply casino games and live dealer games.
• Identity Verification Services: KYC and AML compliance providers that verify your identity and screen for fraud and money laundering risks.
• Technology Partners: Hosting providers, cloud storage providers, CDN providers, analytics platforms, and IT security firms that support the technical infrastructure of the bj77 Platform.
• Customer Support Tools: Live chat providers, email service providers, and customer relationship management (CRM) systems.
• Marketing Service Providers: Email marketing platforms, SMS gateway providers, and analytics tools used to deliver promotional communications (only if you have consented).

All third-party service providers are contractually obligated to protect your personal information, use it only for the purposes specified by bj77, and comply with applicable data protection laws.

5.2 Legal and Regulatory Disclosures

bj77 may disclose your personal information to law enforcement agencies, regulatory authorities, courts, or other governmental bodies if required by law, court order, subpoena, or lawful request, or if we reasonably believe disclosure is necessary to:

• Comply with legal obligations or regulatory requirements.
• Protect the rights, property, or safety of bj77, our users, or the public.
• Detect, prevent, or investigate fraud, money laundering, or other illegal activities.
• Enforce our Terms & Conditions or other agreements.
• Respond to claims that any content violates the rights of third parties.

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy involving bj77, your personal information may be transferred to the acquiring entity or successor organization. You will be notified of any such change via email or prominent notice on the bj77 website.

5.4 No Sale of Personal Data

bj77 does not sell, rent, lease, or trade your personal information to third parties for their own marketing purposes. Any sharing of data is strictly limited to the purposes described in this Privacy Policy.

Cookies & Tracking Technologies

6.1 What Are Cookies?

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work more efficiently, provide a better user experience, and gather information about website usage.

6.2 Types of Cookies We Use

bj77 uses the following types of cookies and similar tracking technologies:

• Essential Cookies: These cookies are necessary for the bj77 Platform to function properly. They enable core functionality such as account login, session management, security features, and access to secure areas of the website. These cookies cannot be disabled without severely affecting the usability of the Platform.
• Performance Cookies: These cookies collect information about how you use the bj77 website, such as which pages you visit most often and whether you receive error messages. This data is aggregated and anonymous, and is used to improve the performance and functionality of the Platform.
• Functionality Cookies: These cookies allow the website to remember your preferences (such as language, time zone, or display settings) and provide enhanced, personalized features.
• Analytics Cookies: These cookies help us understand user behaviour, traffic sources, and engagement patterns by collecting data about your interactions with the Platform. We use this information to improve our Services and optimize the user experience.
• Advertising Cookies: These cookies may be used to deliver personalized promotional content and measure the effectiveness of marketing campaigns. They track your browsing activity across websites to build a profile of your interests.

6.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies, or to receive a warning before a cookie is stored. However, please note that disabling essential cookies will prevent you from accessing certain features of the bj77 Platform, including the ability to log in to your account. For more information on managing cookies, consult your browser's help documentation.

Data Security

bj77 takes the security of your personal information extremely seriously and implements comprehensive technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Encryption: All data transmitted between your device and bj77 servers is protected by 256-bit SSL (Secure Socket Layer) encryption technology, the same standard used by banks and financial institutions worldwide.
• Secure Data Storage: Personal data is stored on secure servers located in protected data centres with restricted physical and logical access controls. Access to personal data is limited to authorized personnel who require it to perform their duties.
• Firewalls and Intrusion Detection: Our network infrastructure is protected by enterprise-grade firewalls, intrusion detection systems (IDS), and intrusion prevention systems (IPS) that monitor and block malicious activity in real time.
• Access Controls: We enforce strict role-based access controls, multi-factor authentication for administrative accounts, and regular access audits to ensure that only authorized individuals can access sensitive data.
• Password Protection: User passwords are stored using industry-standard cryptographic hashing algorithms (bcrypt or similar). bj77 staff never have access to your plaintext password.
• Regular Security Audits: We conduct regular security audits, vulnerability assessments, and penetration testing to identify and remediate potential security weaknesses.
• Employee Training: All bj77 employees with access to personal data receive regular training on data protection principles, security best practices, and confidentiality obligations.
• Incident Response: We maintain a comprehensive incident response plan to detect, contain, and respond to data security breaches. In the event of a breach affecting your personal data, we will notify you and relevant authorities in accordance with applicable legal requirements.

While bj77 implements robust security measures, no method of transmission over the internet or electronic storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account. If you suspect unauthorized access to your bj77 account, please contact our customer support team immediately.

Data Retention

bj77 retains your personal information for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, enforce our agreements, and maintain business records. Specific retention periods vary depending on the type of data and the purpose for which it was collected:

• Account Information: Retained for the duration of your active account and for a minimum of five (5) years after account closure to comply with regulatory requirements.
• Transaction Records: Retained for a minimum of seven (7) years to comply with financial record-keeping and tax reporting obligations.
• KYC/AML Documentation: Retained for a minimum of five (5) years after the end of the business relationship as required by anti-money laundering regulations.
• Communications Records: Retained for a period of three (3) years for customer support and dispute resolution purposes.
• Marketing Consent Records: Retained for as long as you remain subscribed to marketing communications, and for one (1) year after withdrawal of consent to document compliance.
• Self-Exclusion Records: Retained indefinitely to honour your self-exclusion request and prevent future account registration.

After the applicable retention period expires, bj77 will securely delete or anonymize your personal information in accordance with our data retention and deletion procedures. Certain aggregated, anonymized data may be retained indefinitely for statistical and analytical purposes.

Your Rights

Under applicable data protection laws, you have the following rights with respect to your personal information:

• Right of Access: You have the right to request a copy of the personal information bj77 holds about you, along with information about how it is processed.
• Right to Rectification: You have the right to request correction of inaccurate or incomplete personal information.
• Right to Erasure: You have the right to request deletion of your personal information, subject to our legal retention obligations and legitimate business interests.
• Right to Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
• Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another service provider.
• Right to Object: You have the right to object to the processing of your personal information for direct marketing purposes or where processing is based on legitimate interests.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing before withdrawal.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory data protection authority if you believe bj77 has processed your personal information in violation of applicable law.

To exercise any of these rights, please contact our Data Protection Officer at the contact details provided in Section 13. We will respond to your request within thirty (30) days. Please note that certain rights may be subject to limitations or exceptions under applicable law, and we may require verification of your identity before processing your request.

Children's Privacy

The bj77 Platform is strictly intended for adults aged 18 years or older. bj77 does not knowingly collect, use, or retain personal information from individuals under the age of 18. If you are under 18 years of age, you must not access or use the bj77 Platform, create an account, or provide any personal information to us.

If we become aware that we have inadvertently collected personal information from a person under the age of 18, we will take immediate steps to delete that information from our systems and permanently close any associated account. If you believe that bj77 may have collected information from a minor, please contact us immediately at [email protected].

International Data Transfers

bj77 operates internationally, and your personal information may be transferred to, stored, and processed in countries outside of Bangladesh, including countries that may not provide the same level of data protection as Bangladeshi law. When we transfer your personal information internationally, we take appropriate measures to ensure that your data remains protected in accordance with this Privacy Policy and applicable data protection laws.

These measures may include implementing standard contractual clauses approved by data protection authorities, ensuring that the recipient country has been deemed to provide an adequate level of data protection, or obtaining your explicit consent to the transfer. By using the bj77 Platform, you acknowledge and consent to the international transfer of your personal information as described in this Policy.

Changes to This Privacy Policy

bj77 reserves the right to update, amend, or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. Any changes will be effective immediately upon publication on the bj77 website. The date of the most recent revision will always be displayed at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. If we make material changes that significantly affect your rights or how we process your data, we will notify you by email (to the address associated with your account) or by displaying a prominent notice on the bj77 website prior to the changes taking effect.

Your continued use of the bj77 Platform after the revised Privacy Policy takes effect constitutes your acceptance of the changes. If you do not agree to the revised Policy, you must immediately cease using the Platform and contact us to close your account and request deletion of your personal information, subject to our legal retention obligations.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, your personal information, or our data protection practices, please contact our Data Protection Officer:

• Email: [email protected] (Subject: Privacy Enquiry)
• Live Chat: Available 24/7 via the bj77 website
• Support Hours: 24 hours a day, 7 days a week

When contacting us regarding a privacy or data protection matter, please provide sufficient detail to enable us to identify you and process your request. For verification purposes, we may ask you to provide proof of identity before disclosing or modifying your personal information.

We are committed to resolving all privacy-related enquiries and complaints promptly and fairly. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.